Highfield Level 2 Award in Conflict Management (RQF)
Conflict Management Courses Available at Wrest Park and Canary Wharf Training Centres.
Obtaining the Level 2 Award in Conflict Management provides significant advantages. You'll acquire vital skills to effectively manage and resolve conflicts, leading to a more harmonious workplace. This qualification enhances your credibility, establishing you as a key player within your organization. Additionally, it fosters improved communication and teamwork resulting in a more productive environment. Embrace this opportunity to elevate your professional capabilities.
The Level 2 Award in Conflict Management is particularly beneficial for professions in customer service, human resources,, education, law enforcement, theme parks, and the entertainment industries. These often encounter situations that require effective conflict skills to ensure smooth interactions and maintain a positive atmosphere. By acquiring this qualification, professionals can enhance their ability to manage disputes and improve communication others. Ultimately, this leads to better workplace relationships and increased overall productivity.
The Mansion House, Wrest Park
Level 2 Award in Conflict Management (RQF)
This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.
This qualification is generic and can be applied to a wide range of learners and sectors.
Benefits of the Qualification
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.
Following the completion of this award the learner will know how to:
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communicate to solve problems and reduce the potential for conflict
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identify the factors that influence human responses in conflict situations
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assess and reduce risks in conflict situations
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communicate effectively and de-escalate conflict in emotive situations
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use good practice after conflict situations
This qualification is suitable for learners over the age of 18. It is delivered over 1 day with some pre-course reading and assessed by a multiple choice exam.
